STEPPS
There’s no exact recipe for making something go viral, but businesses can use six STEPPS to at least make their content contagious.
- Introduced in “Contagious: Why Things Catch On” by Jonah Berger
- Actually applies to all word-of-mouth campaigns

People want to share interesting experiences to gain clout.
- Take advantage of self enhancement and identity signaling
- Example: Sharing images of an expensive meal, probably with the hashtag “foodie”

Long before they had a mental health connotation, “triggers” were stimuli that initiate a response from a possible consumer. Anything that reminds you of a product is a trigger.
- Businesses try to link their products with tunes, actions, celebrities, etc.
- Example: Taco Bell making us all think that they created the Chihuahua using Looney-Tunes-quality hypnotism.

Businesses try to illicit strong emotions to cause people to share their content as much as possible.
- Take advantage of self enhancement and identity signaling
- Example: The ASPCA using those Sarah Mclachlan songs to make people guilt-donate.

Businesses take advantage of the theory of “social proof,” when people try to copy their peers as a result of their psychological imperative to “fit in”.
- Essentially, if a company can make a number of people promote that their product is cool, there will be a domino effect with others.
- Example: Retail websites having totally, completely, 100% real reviews for their products. Every product is five stars huh?

A product/site/experience should be practical- that is, it should actually be effective at what is advertised as being able to do.
- People commonly look for content that is useful to them
- Example: Those sites that give you “life hacks”, because even though you’ll never use them, you always think you might.

People communicate through stories, so if there’s not an interesting story associated with your content, they’re probably not talking about.
- Give people something interesting, something they’ll want to talk about seeing
- Example: John West salmon had an ad that gave people something to talk about. Just watch it. Just. Watch.